Televisit
Televisit: Expert medical care from the comfort of your home.
Consult with the experienced specialists at Bent Tree Clinic, no matter where you are. Our Televisit service provides comprehensive doctor appointments via a secure video connection directly on your smartphone or tablet.
Your health is our priority. Receive the care you need, right where you feel most comfortable.
To access Televisits, please download our mobile app and create an account.
Scan the QR code to sign up
What is a televisit and how do I schedule one?
A televisit is a remote video consultation with your healthcare provider. You can easily schedule one through our mobile app: just select “Schedule Telehealth” at the top and follow the instructions.
What do I need for an online consultation?
You will need a smartphone with our clinic’s mobile app installed, a stable Wi-Fi or cellular (LTE/5G) connection, and a working camera and microphone. We recommend being in a quiet, well-lit room to ensure high call quality.
Can I upload test results or provide my symptoms before the appointment?
Yes. To help your doctor better prepare for the consultation, the app allows you to upload medical documents and test results. Before your visit begins, you can also fill out a short form detailing your current symptoms and a list of medications you are taking.
Is a televisit covered by my health insurance?
Most major US health insurance plans (including Medicare and Medicaid in some states) cover telehealth services under the same terms as in-person clinic visits. The app will automatically request your insurance information (Insurance ID) during the registration process.
Can the doctor prescribe or refill a medication during a televisit?
Yes, if the doctor deems it clinically appropriate. If you require medication, the doctor will write a prescription that will be instantly sent directly to your chosen local pharmacy.
Is my personal health information secure in the mobile app?
Absolutely. Our mobile app and video conferencing system are fully compliant with strict federal HIPAA regulations. All video calls and transmitted files are protected by end-to-end encryption, ensuring your privacy and medical confidentiality.
What should I do if I experience technical issues during the call?
If the connection quality drops or the call disconnects, don’t worry. The doctor will try to reconnect with you through the app. If the video connection cannot be restored, our specialist will contact you at the phone number listed in your profile to complete the consultation or help reschedule the visit for another time.